How to Snag and Succeed at a Remote Customer Service Job

Yet, just as in any position, you need support and resources to thrive in your career. This is especially true for remote employees because you don’t have in-person access to colleagues and managers. PinkCallers supplies small businesses with remote customer service reps who perform fundamental services for that company. PinkCallers’ reps book meetings, answer service calls and help organizations manage their employee scheduling. This position requires about 40 hours of work each week, and you can adjust your schedule based on your time zone. Rather than proactively contacting customers, remote customer support reps respond to customer questions and concerns and offer product and service solutions in return.

Working hours are within a schedule of 24/7, but this position will mainly cover weekends and evenings (Málaga time – CET). Aside from being technology proficient, a remote customer service agent may be required to have very specific technology, depending on the employer’s needs. Although preexisting groups can offer you an immediate sense of community, you can also build your own. If you notice other home-based customer service employees on social media, reach out to make a personal connection.

Customer Success Manager, SEA

Plus, this step helps you clarify what you want in a home-based customer service job. For people hoping to break into a home-based customer service job for the first time, there are a lot of unknowns about how to find the right job and manage this newfound freedom. In addition to customer service, this position offers many opportunities for growth in other areas of the company. Your task is to help our customers via chat and, if necessary, in a video call. The daily tasks vary sometimes you have to explain a new feature, create an invoice or place an Up-Sell. We are keen to hear from creative and innovative thinkers who believe they can have valuable input and are identifying their professional selves with our mission and environment.

However, rather than working in-office, they work from home or another remote location. They perform the same responsibilities as a customer service rep, except that their team is either partially or fully remote. Being a remote customer service agent, versus dealing with customers in person, adds another layer to the mix when you’re interacting via the computer or over the phone. We’re seeking a talented Customer Support Representative to join our team on a full-time basis. As a CSR, you will be responsible for the overall health and retention of our customers. This person must be versatile, as they’ll interact with different customers every day while working closely with multiple departments.

Customer Success Associate

Primary responsibilities will be working with the OTC Trading Desks for client order executions and servicing requirements. A secondary responsibility of this role will be staying on top of industry trends, providing research and insights to our clients. At Lunar Rails, we strive to stay ahead of the curve and remain up-to-date with the constantly evolving digital asset space. Our team keeps their finger on the pulse by regularly performing in depth research and analysis into market trends and staying abreast of news stories as they break. Lunar Rails is an agency based in Dubai specializing in the field of virtual assets, offering professional services to businesses located globally. Nurture and grow your business with customer relationship management software.

what is remote customer service jobs

Perhaps you need to be a stay-at-home parent, or you dream of being a digital nomad, or your ideal job happens to be halfway across the country — or the world — from you. Whatever the case may be, your current situation may call for you to look into remote jobs. Randstad is a global staffing agency and HR services provider offering permanent, temporary, and outsourced staffing services and a range of HR solutions.

Customer Success Manager – Growth

Nomad List connects you to a community of people and tools that can help you find your way, no matter whether you want to stay in one spot or travel the world. Their website covers everything from cool cities to flights and local meetups. During the application process, there are some tactical ways to boost your chances of being selected for an interview. Many companies use Applicant Tracking Systems to select the most qualified individuals for support roles. We are looking for someone proactive, trustworthy, empathetic, and patient, with the ability to handle difficult customer situations and turn a negative experience into a positive one. You should be skilled in communication and able to work well with the internal organization (team) and external customers.

Experience our culture of continuous learning through personalized development programs, tools and coaching and build a long-term meaningful career in an inclusive environment. Whether you’re what is remote customer service just starting in the field or you’re a long-time customer service champion, check out this master list. Working remotely means you have endless options about where and how to live.

Remote Call Center Customer Service Representative

You’ll be employee number five, and our third Support Specialist. We think small-company remote work is glorious—but it’s not for everyone. If you’d like to apply – please fill out our application form and tell me about your experience, what motivates you, and what you’re looking for in a job. We’re a small team of 6 people building products that help shoppers save money online. We are Storrito.com – a software for influencers and social media managers for planning Instagram Stories. Fabrizio takes advantage of his analytical skills to make quick data-backed decisions in time-pressured situations.

Ideally you’ve held a remote position before, or you’ve held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance. You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits. We’re looking for a customer support specialist to join our team. At Atlas, you’ll be exposed to all different aspects of business in various industries, where you’ll learn something new every day. We are dedicated to learning, growing, and developing world-class assistants. During your first 3 months, you should be generally available 9am-9pm Eastern / 6am-6pm Pacific.

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